superlj Privacy Policy

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned to them below:

• "superlj," "we," "us," or "our" refers to the operator of the superlj online gaming platform available at https://superlj.net.
• "Platform" means the superlj website, mobile interface, and all associated services, games, and tools made available to registered players.
• "Personal Data" means any information that directly identifies or can reasonably be used to identify a natural person, including but not limited to name, address, date of birth, contact number, email address, government ID details, and financial account information.
• "Sensitive Personal Information" has the meaning ascribed to it under Section 3(l) of the Data Privacy Act of 2012, and includes information about an individual's health, financial background, and government-issued identification numbers.
• "Processing" means any operation performed on personal data, including collection, recording, organization, storage, updating, retrieval, consultation, use, disclosure, erasure, or destruction.
• "Data Subject" means any natural person whose personal data is collected and processed by superlj — in this context, a registered player or site visitor.
• "NPC" means the National Privacy Commission of the Philippines, the independent government body responsible for enforcing the Data Privacy Act.
• "KYC" means Know Your Customer — the identity verification process required before certain account actions, particularly withdrawals, can be completed.
• "Cookies" means small text files stored on your browser or device by the superlj Platform that help us recognize you and remember your preferences.

superlj is a Philippine-based online gaming platform operating under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). We offer a range of gaming products to Filipino players, including online slots, live casino games, sports betting, bingo, sabong, King of Fishing, and Plinko. All transactions on the superlj Platform are denominated in Philippine Peso (PHP) and we serve players nationwide — from Manila and Cebu to Davao, Quezon City, and Makati.

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173), superlj acts as the Personal Information Controller (PIC) in respect of the personal data of its registered players and site visitors. As a PIC, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

superlj collects personal data that is necessary to provide you with our gaming services, comply with our regulatory and legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect are set out in the table below.

We do not intentionally collect special categories of sensitive personal information beyond what is strictly required for KYC compliance and responsible gaming obligations. Where such information is incidentally disclosed (for example, during a responsible gaming support interaction), it is handled with the highest level of care and stored under enhanced access controls.

superlj collects your personal data through the following means:

• Direct interactions: When you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact customer support, or update your account profile, you directly provide us with personal data.
• Automated technologies: When you browse or use the superlj Platform, we automatically collect Technical Data through cookies, web beacons, log files, and similar tracking technologies. This data helps us maintain platform security, optimize performance, and personalize your experience.
• Payment processors: When you transact through GCash, PayMaya, BPI, BDO, Metrobank, or UnionBank, we receive confirmation and reference data from those payment channels to reconcile transactions in your account.
• Identity verification providers: We work with third-party KYC and identity verification partners who process your government-issued ID data on our behalf to confirm your identity and age in accordance with PAGCOR requirements.
• Fraud and risk management systems: Our real-time fraud detection systems automatically analyze gaming activity, device fingerprints, and behavioral patterns to identify suspicious activity and protect the integrity of the Platform.
• Regulatory sources: PAGCOR and other regulatory authorities may share information with us in connection with licensing, compliance monitoring, or player protection obligations.

superlj uses the personal data we collect for the following purposes, each of which has a corresponding lawful basis under the Data Privacy Act of 2012:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the Platform.
• Service delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver all features of the superlj gaming experience.
• KYC and age verification: To confirm that you are at least 21 years of age and to verify the authenticity of the identification documents you submit, in compliance with PAGCOR licensing requirements.
• Financial transaction processing: To process deposits, withdrawals, and chargebacks through our integrated payment partners and to maintain accurate financial records.
• Regulatory compliance: To meet our obligations under PAGCOR regulations, the Anti-Money Laundering Act (Republic Act No. 9160, as amended), and other applicable Philippine laws including mandatory reporting obligations.
• Responsible gaming: To monitor gaming activity for signs of problem gambling behavior, enforce self-imposed limits and exclusions, and reach out proactively where our systems flag a concern.
• Customer support: To respond to your inquiries, resolve disputes, process complaints, and improve our support services.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, collusion, and other prohibited activities on the Platform.
• Marketing and promotions: To send you promotional offers, bonus notifications, and personalized recommendations — but only where you have given us consent to do so. You may withdraw consent for marketing communications at any time through your account settings or by contacting support.
• Analytics and improvement: To analyze how players use the Platform, identify technical issues, and continuously improve the user experience, game offering, and platform performance.

Under the Data Privacy Act of 2012, superlj processes your personal data on one or more of the following lawful bases:

• Contractual necessity: Processing is necessary for the performance of the Player Account Agreement between you and superlj — including account registration, game access, payment processing, and support services.
• Legal obligation: Processing is required to comply with mandatory obligations under Philippine law, including PAGCOR licensing conditions, AML reporting requirements, tax regulations, and court or regulatory orders.
• Legitimate interests: Processing is necessary for our legitimate interests as a platform operator, including fraud detection, platform security, responsible gaming monitoring, and business analytics — provided such interests are not overridden by your rights and interests as a data subject.
• Consent: Where we rely on your consent as the basis for processing — particularly for marketing communications and optional analytics — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

superlj does not sell, trade, or rent your personal data to unrelated third parties. We may share your data with carefully selected parties in the following circumstances:

• Payment processors and e-wallet providers: GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank receive transaction reference data necessary to complete deposits and withdrawals. These providers have their own privacy policies and are independently responsible for their own data handling practices.
• KYC and identity verification partners: Specialized third-party providers that process your government-issued ID and verification data on our behalf, operating under strict data processing agreements and bound by confidentiality obligations.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities where we are legally required to disclose information.
• Law enforcement: Philippine law enforcement agencies where disclosure is required by court order, subpoena, or applicable law in connection with the investigation of fraud, money laundering, or other criminal activity.
• Technology and hosting partners: Cloud infrastructure providers, cybersecurity firms, and software vendors who support the operation of the Platform, acting as Personal Information Processors (PIPs) under data processing agreements that bind them to handle your data only on our instructions.
• Responsible gaming organizations: Where you have voluntarily requested self-exclusion through PAGCOR's exclusion registry, we may share the minimum necessary information to register and enforce that exclusion.

The superlj Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and gather anonymized analytics data. The types of cookies we use are described below:

• Strictly necessary cookies: These are essential for the operation of the Platform. They enable core functions such as maintaining your login session, remembering your language preference, and ensuring secure access to your account. These cookies cannot be disabled without significantly affecting your ability to use the Platform.
• Performance and analytics cookies: These cookies help us understand how players interact with the Platform by collecting anonymized information about pages visited, time spent, error messages, and navigation paths. This data is used exclusively to improve platform performance and user experience.
• Functionality cookies: These cookies remember choices you make — such as your preferred game categories or display settings — to provide a more personalized experience on return visits.
• Security cookies: Used to detect and prevent fraudulent activity, verify account identity, and protect against unauthorized access attempts.

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some Platform features. A full cookie notice with opt-out options is available in your account preferences under Privacy Settings.

superlj retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. Our standard retention periods are as follows:

• Active account data: Retained for the lifetime of your registered account plus a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, as required under AML regulations and applicable tax laws.
• KYC verification documents: Retained for a minimum of five (5) years from the date of verification or from account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the interaction, unless the matter is subject to ongoing legal proceedings or regulatory investigation.
• Gaming activity logs: Retained for five (5) years for regulatory audit purposes.
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of the consent history.
• Technical and log data: Retained for twelve (12) months for security monitoring and troubleshooting purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted, anonymized, or archived in accordance with NPC guidelines and superlj's internal data lifecycle management procedures.

superlj implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:

• SSL/TLS encryption: All data transmitted between your device and the superlj Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols. Look for the padlock icon in your browser's address bar when using the Platform.
• Data encryption at rest: Sensitive personal and financial data stored on our servers is encrypted at rest using AES-256 encryption standards.
• Access controls: Access to personal data systems is restricted to authorized superlj personnel on a strict need-to-know basis. All internal access is logged, monitored, and subject to regular review.
• Two-factor authentication: Players are encouraged to enable two-factor authentication (2FA) within their account settings. 2FA is mandatory for all internal staff accounts with access to player data systems.
• Penetration testing and vulnerability assessments: Our Platform infrastructure undergoes periodic security testing by independent cybersecurity professionals to identify and remediate vulnerabilities.
• Incident response: superlj maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the NPC within seventy-two (72) hours of becoming aware of the breach and will inform affected data subjects without undue delay, in compliance with the Data Privacy Act.

Under the Data Privacy Act of 2012, you have the following rights in relation to the personal data superlj holds about you. These rights may be exercised by contacting our Data Protection Officer at [email protected]:

• Right to be informed: You have the right to be notified about what personal data we collect, how we use it, and who we share it with — as set out in this Privacy Policy.
• Right of access: You have the right to obtain a copy of the personal data we hold about you and to receive information about how it is being processed.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. Certain data can be updated directly within your account profile settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal and regulatory retention obligations outlined in Section 9 above.
• Right to object: You have the right to object to the processing of your personal data for marketing purposes. You may also object to processing based on our legitimate interests, subject to our being able to demonstrate compelling grounds that override your interests.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another controller where technically feasible.
• Right to lodge a complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe that superlj has failed to handle your personal data in accordance with the Data Privacy Act. The NPC can be reached through their official website at privacy.gov.ph.

As part of our registration and KYC process, we require all players to provide proof of age in the form of a valid, government-issued identification document. Any account where we have reason to believe the account holder may be under 21 years of age will be immediately suspended pending verification. If it is confirmed that a minor has successfully registered an account, that account will be permanently closed, all associated balances will be forfeited, and the matter will be reported to PAGCOR as required under our licensing conditions.

If you are a parent or guardian and you believe your child may have accessed or registered on the superlj Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

superlj reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or business operations. The "Effective Date" at the top of this page will always reflect the date of the most recent revision.

Where changes are material — meaning they significantly affect your rights or how we process your personal data — we will provide advance notice via the registered email address associated with your account and/or via a prominent notice on the Platform, no less than fourteen (14) days before the updated policy takes effect.

Non-material changes, such as typographical corrections or minor clarifications that do not alter your substantive rights, may take effect immediately upon publication. Your continued use of the superlj Platform after any updated Privacy Policy has taken effect constitutes your acknowledgment of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way superlj processes your personal data, please get in touch with our Data Protection Officer:

• Email: [email protected]
• Support Hours: 9 AM – 11 PM Philippine Time (PHT), 7 days a week
• Response Time: We aim to acknowledge all privacy-related inquiries within 24 hours and resolve them within 15 business days

For concerns that remain unresolved after engaging with our Data Protection Officer, you may file a formal complaint with the National Privacy Commission (NPC) of the Philippines. Please note that the NPC generally expects complainants to have first attempted to resolve the issue directly with the Personal Information Controller before filing a formal complaint.